General
Q: What do you do with my data?
A: Data is kept only as long as you request services – it is then deleted.
Once data is received, your data resides offline on rechor servers.
Your data is never sold or given to any party outside of rechor. See our Privacy Policy and Terms of Service for more information.
Q: What payment forms do you accept?
A: PayPal is used for transactions via their invoice service, which are sent via email or other preferred method — rechor does not have access to your payment methods.
Q: Is there a contract to be signed for length of service or any other fees associated?
A: There is not a contract for length of service – services can be cancelled at any time without any penalty. No fees aside from those listed exist.
Q: Can I use a one-time email account for rechor services?
A: Yes — any email will be fine as long as you have access to it. If you use disposable email addresses, make sure it is not deleted automatically before rechor services are rendered.
Q: You requested I obtain an email from Tutanota.com or ProtonMail.com for encrypted messages. Are you affiliated with either?
A: No – rechor has no affiliation with Tutanota or ProtonMail. We suggest them due to the simplicity and protection they offer.
Q: Are all scans automated?
A: For the Digital Baseline, most of the work is done manually. For DABRec scans, most of the work is done by DABRec but manual review processes are conducted on certain hit indications to reduce end-user false positive notifications. For Social Media Audits, most of the work is done manually.
Q: How long will it take for my information to be removed from the sites?
A: It depends on the site. In rare cases, some information will be removed almost immediately. In most cases, it can take up to a few weeks. In worst-case scenarios, depending on the type of data on the site, the site may outright refuse to remove the data.
Q: Are you affiliated or a subsidiary of any other company?
A: No. rechor LLC is a private company and is not affiliated with any other entity.
Q: I’m unable to open the report you sent me. What do I do?
A: You may need to decrypt it if you requested the report to be encrypted. Instructions for doing such were included with the report, but you can find the same guide here: Decrypting Your Report
If that does not seem to be the problem, contact us for assistance.
Q: What’s that icon on the side of the page?
A: Accessibility options for changing text size, contrast, font, and other portions of the site. If you have any other questions about accessibility options or requests, contact info@rechor.com
Digital Baseline
Q: Are you able to conduct a Digital Baseline or DABRec scans on a person I know who isn’t me?
A: No – rechor services are only to be used on the requesting party.
Q: What information do I have to provide for the Digital Baseline or DABRec scans?
A: Provide only as much information as you are comfortable with; however, for example, not much can be done with only a first name.
Never provide sensitive information such as Social Security Numbers, birth dates, home addresses, banking/credit card information, or the like (this is reiterated on initial contact as well).
DABRec
Q: Are you able to conduct a Digital Baseline/DABRec scans or a Social Media Audit on a person I know who isn’t me?
A: No – rechor services are only to be used on the requesting party.
Q: Can DABRec scans be conducted for my business/entity?
A: Yes – contact us for more information.
Q: What information do I have to provide for the Digital Baseline or DABRec scans?
A: Provide only as much information as you are comfortable with; however, for example, not much can be done with only a first name.
Never provide sensitive information such as Social Security Numbers, birth dates, home addresses, banking/credit card information, or the like (this is reiterated on initial contact as well).
Social Media Audit (SoMA)
Q: Am I able to order Social Media Audits for the employees of my company?
A: Yes. Contact us for details and pricing at info@rechor.com
Q: Am I able to order Social Media Audits for the employees of my company?
A: Yes. Contact us for details and pricing at info@rechor.com